Shipping & Return Policy Zenhugo
At Zenhugo, we're committed to delivering your order quickly and making sure you're fully satisfied with your experience. Below is everything you need to know about our shipping and return process.
Shipping Policy
Order Processing
All orders are processed within 24 hours (Monday–Friday). Once your order is placed, you'll receive a confirmation email, followed by a shipping confirmation with your tracking details.
Shipping Time
- United States: 3–5 business days
- International Orders: 5–10 business days (varies by location)
Please note that shipping times may vary slightly during peak seasons or due to carrier delays.
Shipping Costs
We offer free standard shipping on all U.S. orders. Any applicable shipping fees for international orders will be calculated at checkout.
Tracking Your Order
Once your order ships, you'll receive a tracking number via email so you can monitor your delivery in real time.
Incorrect Address Disclaimer
Please ensure your shipping address is correct at checkout. Zenhugo is not responsible for orders shipped to incorrectly provided addresses. If you notice an error, contact us immediately at: 📧 support@zenhugo.com
Returns & Refund Policy
Our Guarantee
We stand behind The Filtered Showerhead™ with a risk-free 30-day money-back guarantee. If you're not completely satisfied with your purchase, you can request a refund within 30 days of delivery — no stress, no hassle.
What Qualifies for a Refund
- New or gently used showerheads
- Defective or damaged products upon arrival
- Product does not meet your expectations after use
How to Request a Return
To start a return, contact our support team at: 📧 support@zenhugo.com
Please include:
- Your order number
- The email address used at purchase
- A brief description of the issue (optional)
Our team will guide you through the next steps.
Refund Process
Once your return is approved:
- Refunds are issued to your original payment method
- Processing time: 5–7 business days after approval
Return Shipping
In some cases, we may not require you to ship the product back. If a return shipment is required, our support team will provide full instructions.
Exchanges
We currently do not offer direct exchanges. If you'd like a different variant, we recommend placing a new order after your refund has been processed.
Damaged or Incorrect Orders
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery. We will:
- Replace the product at no additional cost, or
- Issue a full refund — whichever you prefer
Cancellations
Orders can only be canceled within a short window after being placed. If your order has already been processed or shipped, it cannot be canceled. Please contact us as soon as possible at support@zenhugo.com if you need to make changes.
Why Customers Trust Zenhugo
- ✅ Risk-Free Money-Back Guarantee
- ✅ Free U.S. Shipping (3–5 Business Days)
- ✅ Responsive Customer Support
- ✅ No-Hassle Returns
Contact Us
If you have any questions, we're here to help: